Frequently Asked Questions
TheAutoPartsShop provides best services and price of your entire auto part needs, towards your satisfaction. Our concern is for your vehicle, your vehicle will never under the lock down, make sure to keep your vehicle healthy. Customer' satisfaction with our dedicated services is our main motto.
- General FAQs
- Information Security
- Returns and Replacements
Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?
We go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.
When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.
Why can’t I add / remove items from my shopping cart?
Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.
You can also chat with us or send us a message . Our customer service representatives are available round-the-clock to resolve any issues you may encounter online.
I found a manufacturer’s rebate for an eligible part that I just purchased from your site. How do I collect the rebate?
1. Make sure the part you purchased qualifies for the manufacturer’s rebate.
2. Download and print out the rebate form from the manufacturer’s site.
3. Fill out the form and follow the redemption instructions.
4. All requested materials should be mailed to the address indicated and must be postmarked by the promo expiration date.
What are your shipping methods? Why are some items only shipped ground?
Our shipping methods include UPS Ground shipping, Fed Ex Ground shipping for performance parts, and truck freight for oversized packages. Some items are only shipped ground to maintain cargo safety and protection.
How do I qualify for free shipping? Why don’t you ship free to Alaska and Hawaii regardless of my total order cost?
*Offer is valid only on qualified items. Check the item’s product detail page for eligibility and available shipping options. This offer EXCLUDES tires, aftermarket wheels, and tire & aftermarket wheel packages. However, the products shipped via freight will be charged additionally. This applies for all U.S. States except Hawaii and Alaska.
For more information on our shipping policies, please visit.
Do you ship outside the United States? Do you ship to US territories, APO/FPO, P.O. Boxes, etc…?
At the moment we only shipping within the 48 contiguous states. We do not ship to Puerto Rico and to APOs, FPOs, and P.O. Boxes.
Please visit.
The part may have been shipped out from a different warehouse and needed to be returned to those specific warehouses for processing?
You may have made separate return requests (at different times).
How long is each item’s warranty period? Is my purchase covered by both a seller’s warranty and manufacturer’s warranty?
Theautopartsshop.com offers a limited warranty of 90 days, starting from the date the purchase was received by the customer.
On top of our 90-day warranty, items may also be covered by a limited 90-day warranty period by the manufacturer (conditions and policies subject to change). The parts will remain under warranty provided that they are free from defects in workmanship and material.
Please refer to our Warrant Policy page for more information.